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[Emerald] Omni-channel capability and customer satisfaction: mediating roles of flexibility and operational logistics service quality

dungnv Post time 3 day(s) ago | Show all posts |Read mode
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journal：International Journal of Retail & Distribution Management

Authors：Metehan Feridun Sorkun; Isik Ozge Yumurtaci Hüseyinoglu; Gülmüs Borühan

Published date：2020-4-23

DOI：10.1108/ijrdm-07-2019-0235

PDF link：https://www.emerald.com/insight/ ... -2019-0235/full/xml

Article link：http://dx.doi.org/10.1108/ijrdm-07-2019-0235

Article Source：Emerald。


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