[Taylor&Francis] Artificial Intelligence (AI)-based Customer Relationship Management (CRM): a comprehensive bibliometric and systematic literature review with outlook on future research

Dew23 Post time The day before yesterday 20:55 | Show all posts |Read mode
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journal:Enterprise Information Systems

Authors:Dervis Ozay; Mohammad Jahanbakht; Atefeh Shoomal; Shouyi Wang

Published date:--

DOI:10.1080/17517575.2024.2351869

PDF link:https://www.tandfonline.com/doi/pdf/10.1080/17517575.2024.2351869

Article link:http://dx.doi.org/10.1080/17517575.2024.2351869

Article Source:Informa UK Limited


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