[Elsevier] Virtual versus human: Unraveling consumer reactions to service failures through influencer types

Textmaster Post time 2024-6-17 22:15:29 | Show all posts |Read mode
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journal:Journal of Business Research

Authors:Taiyang Zhao; Yaxuan Ran; Banggang Wu; Valerie Lynette Wang; Liying Zhou; Cheng Lu Wang

Published date:2024-5-

DOI:10.1016/j.jbusres.2024.114657

PDF link:https://www.sciencedirect.com/sc ... 148296324001619/pdf

Article link:http://dx.doi.org/10.1016/j.jbusres.2024.114657

Article Source:Elsevier BV


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