[Taylor&Francis] Relationship of service quality dimensions, customer satisfaction and loyalty in e-commerce: a case study of the Shopee App

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vohoanganh Post time 2024-6-8 22:40:23 | Show all posts |Read mode

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journal：Applied Economics

Authors：Pei-Ling Sheu; Shu-Chun Chang

Published date：2022-8-27

DOI：10.1080/00036846.2021.1980198

PDF link：https://www.tandfonline.com/doi/pdf/10.1080/00036846.2021.1980198

Article link：http://dx.doi.org/10.1080/00036846.2021.1980198

Article Source：Informa UK Limited。

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[Taylor&Francis] Relationship of service quality dimensions, customer satisfaction and loyalty in e-commerce: a case study of the Shopee App Copy